Your Guide
A little preparation goes a long way. Follow this guide to ensure Renee can deliver the most thorough, efficient, and value-packed deep clean possible.
A deep clean is about cleaning — not tidying. To get the most value from your service, please clear benchtops, floors, and surfaces of everyday items like mail, toys, dishes, and personal belongings before we arrive. The less we have to move, the more time we spend actually cleaning.
If you've booked an inside-cupboard clean, please empty them before we arrive. We'll wipe every shelf, dry them, and you can restock once we're done. Same goes for the fridge and oven — remove all food and trays so we can get full access.
For the safety of your pets and Renee, please arrange for pets to be secured or off-site during the clean. Open doors, chemicals, and unfamiliar people can cause stress for animals — and we want everyone comfortable during the service.
To complete a thorough deep clean, we need uninterrupted access to all rooms being cleaned. If you'll be home during the service, we recommend staying in one area so Renee can work efficiently through the property without disruption.
Every home is different. If you have specific trouble spots — heavy grease in the oven, stubborn grout, soap scum on glass — let us know at the start of your clean. We'll prioritise those areas and allocate the right time and products.
A few final things to ensure your deep clean goes smoothly and you're thrilled with the result.
Common Questions
Do I need to be home during the clean?
Not at all. Many clients provide a key or access code. Renee will confirm the access arrangement and lock-up instructions before the service.
How long does a deep clean take?
It depends on the size and condition of your home. A standard 3-bed home typically takes 4–6 hours. We'll give you a time estimate when confirming your booking.
Do you supply your own products and equipment?
Yes. We bring all professional-grade cleaning products and equipment. If you have specific product preferences or allergies, let us know in advance.
What if I'm not happy with the result?
Please let us know during the final walkthrough or within 24 hours. We'll return to address any missed areas at no extra charge.