Legal
Effective Date: 10 September 2025
All quotes are based on the information provided at the time of enquiry. Quotes may change if the actual condition, size, layout, or service requirements of the property differ from what was originally described. Quoted prices are estimates unless clearly stated otherwise in writing.
Final pricing may be adjusted where:
Standard cleaning services are charged at $75 per hour. A 2-hour minimum booking applies to standard cleans, which is $150 minimum.
Deep cleans, neglected properties, first-time cleans, and specialty services are priced separately based on condition, time required, and service scope. These services may be quoted as an hourly rate, flat rate, or custom price depending on the job.
This may include services such as:
Private aged-care cleaning is charged at $95 per hour with a 2-hour minimum ($190). Approved provider-funded or invoiced aged-care services are charged at $92 per hour. Provider requirements and invoice terms must be agreed before service commences.
The first 10 km of travel is included. Travel beyond this is charged at $1.00 per kilometre unless otherwise agreed in writing.
Payment is due on completion of the service unless otherwise agreed in writing before the booking. For approved ongoing commercial or invoiced clients, payment terms will be shown on the invoice.
Late or unpaid invoices may result in:
Renee's Cleaning Services does not offer automatic discounts unless specifically agreed in writing. Any discount, special rate, or promotional offer applies only where clearly confirmed.
Clients must provide as much notice as possible if they need to cancel or reschedule a booking. If we are unable to attend due to illness, emergency, severe weather, or events outside our control, we will contact you as soon as possible to reschedule.
Late cancellations may incur a fee where:
Clients must ensure safe and reasonable access to the property at the scheduled service time. If we are unable to enter the property, or access is significantly delayed, a call-out or cancellation fee may apply.
Clients are responsible for ensuring:
Cleaning is provided according to the service scope agreed at the time of booking. Standard cleans, deep cleans, and specialty cleans are different services and are priced accordingly. We do not guarantee the removal of permanent stains, discolouration, rust, etching, mould staining, grout deterioration, or wear caused by age, poor maintenance, or prior damage.
Unless specifically included in writing, the following may be excluded:
Add-on services are charged separately unless they are specifically included in the written quote or booking confirmation. Any extra work requested on the day will be charged additionally and completed only if time allows.
This may include:
We reserve the right to adjust pricing, stop work, or refuse service where a property presents conditions outside normal cleaning scope.
This includes but is not limited to:
Clients agree to:
If you are unhappy with any part of the service, you must notify us within 24 hours of completion. We will review the concern and, where appropriate, may return to address the issue within a reasonable timeframe. Concerns raised after 24 hours may not be accepted where the property has been used, altered, or accessed by others after the clean.
Reasonable care is taken when delivering all services. Any damage claim must be reported within 24 hours of the service. Liability is limited to the value of the cleaning service provided, except where otherwise required by law.
We are not liable for:
We may take before-and-after photographs for quoting, record-keeping, and quality control purposes. Photos will not be used for marketing without the client's permission.
We may update these Terms & Conditions from time to time. The current version will always be available on our website.
Renee's Cleaning Services · ABN: 35 572 084 098 · reneescleaningservices.tsv@gmail.com · www.reneescleaningservicestsv.com